VitaZone FAQs

What is Vitazone?

Vitazone is an e-commerce platform specializing in vitamins, multivitamins and nutritional supplements. It is for the buyer to choose between many products and compare them to choose the best that suits the user in the fastest time and at the best price.

What Kind of Goods Are Sold on Vitazone?

Items included in the sections on the Vitazone platform may be sold.

How to register?

Click Sign In on the left side of the Vitazone page and enter all the required information.

What do I do if I forgot the password?

Click on the login button in the left corner of the Vitazone page, then click on the Forgot your password button and enter your email and an email will be sent to your email with how to reset your password.

How to track my order history?

From the main page, from the top on the left side, click on the order tracking button, then enter the order code and all the information related to the order will appear.

Return a product?

When returning, you must follow the following steps: Log in, click on purchase orders, select the goods you want to return, specify a detailed reason for the return, and then choose the refund method, which will be the same as the payment method.

When can the item be returned?

All products can be returned in certain cases within 14 days from the date of receipt.

Can the item be returned after the return period has expired?

The commodity cannot be returned after the expiry of the specified period for return. In the event of a warranty, you can go to the agent or the maintenance centre of the commodity.

How is the purchase amount refunded?

After the returned product is examined and accepted, the inspection period may reach 8 days from the date of receipt, after completing the inspection process, Vitazone sends a message to your email that you can refund the amount paid, according to the payment method, the amount will be refunded, but if it is a voucher, it cannot be Redeem it for cash again.