VitaZone Terms and conditions


Welcome to Vitazone, these are the terms and conditions of use of the Vitazone platform and all its pages, links and features. Your use of the Vitazone platform constitutes your agreement to all the terms and conditions set through Vitazone and is considered effective as soon as you choose the consent button.

Registration and membership:

Vitazone grants membership to those over the age of 18, the account will be cancelled and the member’s financial accounts will be liquidated if it is known that the member is not over 18 years old, and therefore the member acknowledges that he has exceeded this age when creating a store on the Vitazone platform.

All information provided must be true and accurate.

When you open an account on Vitazone, your email address or mobile number, user name and password will be requested, so you agree to: Maintain the confidentiality of your password.

In the event that your password is lost or stolen, you must immediately notify Vitazone.

In the event that you are unable to maintain the confidentiality of your password, you acknowledge that you are responsible for any activity on your account resulting from the loss of your password.

The member is obligated to use the account alone, and that account may not be transferred to any third party. In the event that the member authorizes the third party to manage the account, the member is responsible for that.

If a member or organization opens two accounts at the same time, Vitazone has the right to freeze the two accounts or cancel one of them, with the liquidation of all financial accounts of the account before closing it.

Users, whether individuals or institutions, must abide by the commercial contracts concluded with members.

All applicable laws stipulated for electronic commerce must be adhered to.

user must undertake the following:

He is 18 years old or over.

Comply with all terms and conditions of Vitazone, as well as local and international laws in this regard.

Maintaining the privacy of contact and communication information, which includes (phone numbers, postal addresses, e-mail addresses). Not to exploit the contact information or data obtained through Vitazone in order to complete additional sales outside the platform or through another site or by communicating directly with users or vice versa.

Not to violate the confidentiality or privacy of users of the Vitazone platform, whether by disclosing, publishing or disclosing their personal information to others, whether by viewing it, disclosing it, transferring it, or using it.

Digital communication:

The member agrees to communicate with him by e-mail or by broadcasting his promotion ads on the platform and agrees that all agreements, advertisements, data and other communications that you provide electronically serve as their written counterparts, in meeting the legal needs.

When Vitazone makes any changes, procedures or new promotional activities within the platform, it will send a message to your e-mail or to your cell phone to notify you about it.

As a user, you have the right to opt out of receiving promotional emails by clicking on the opt-out option.

Terms and Conditions of Sale:

You acknowledge and agree to the following:

The sale and purchase contract is subject to terms and conditions according to the seller and includes the following:

The sale is made at the same price as the product listed on the Vitazone platform and the price includes all types of taxes except VAT.

The buyer is obligated to pay delivery, packaging and transportation fees, administrative fees, insurance costs, and other additional costs and fees.

Products must be of good quality, in good condition, and in conformity with the image and description included within the Vitazone platform.

Products are displayed and sold through the available communication channels according to the Vitazone platform.

Prohibitions when displaying Products:

The merchandise must be a counterfeit of one of the international or local brands.

That the merchandise is of unknown source, stolen, or does not have an official selling license.

Racist and obscene comments or insults to other cultures and norms.

Violation of intellectual property rights or any confidential information.

Non-compliance with the delivery of a purchased commodity and the buyer has committed to all its terms.

Use or disclosure of any information or data for any sale not related to Vitazone.

Linking the Vitazone platform to another page or submitting any content that contradicts the terms and conditions of the Vitazone platform.

Vitazone has the right to review your content on an ongoing basis and can remove any content that does not comply with its policies.

Product return and refund:

The Products are returned according to the returns page of the Vitazone platform, and at Vitazone's discretion, the returned product is accepted, which on its part is subject to the laws in force in the Arab Republic of Egypt.

The value of the returned Products shall be refunded according to Vitazone, taking into account the following: product price, shipping fees, applicable discount coupons, the value of the product shall be refunded by depositing a balance in the account on the Vitazone platform, or in the Vitazone wallet, or by vouchers or phone transfer bank transfer or such other method as we may specify at any time.

Shipping fees for return orders:

In the event that the return was due to an error in the product, Vitazone shall be borne after receiving the order.

If the buyer objects to the product within 14 days of receipt, Vitazone shall bear the shipping costs, and the seller shall bear the shipping fees for returning the item.

In the event that Vitazone does not agree to return the product and at the same time the customer refuses to receive the product, Vitazone will have the right to dispose of the product after 60 days of the customer’s refusal.

In the event that the return was due to the buyer’s mistake and the product is still in its original condition without being opened, the buyer will bear the shipping fees that were paid to ship the item and the fees for returning the item to the seller.

Returned products for Vitazone:

Vitazone has the right to destroy or dispose of the returned product within 60 days from the date of receipt in the event that the seller does not receive the returned product or the buyer refuses to receive it, and this is done after notifying the seller through the email attached by the seller.

Furthermore, Vitazone has the right to debit the seller's account or claim any fees or sums that it may incur through the destruction or liquidation of the above-mentioned Products.

Vitazone Responsibility:

The Vitazone platform is a communication channel between the seller and the buyer, where interaction, meeting and purchase of Products take place, all in digital form.

Any link from outside the Vitazone platform Vitazone does not guarantee its liability that it is free from any viruses or information breaches, and the user must know and agree to that.

Vitazone is a platform that provides services for shipping and payment facilitation, so it is not responsible for specifying the terms and conditions of delivery and payment.

Vitazone shall not be liable for any claims arising from errors or omissions, whether made to a degree or from a third party.

In the event of misuse or inability to use the platform, Vitazone is not responsible for this.


Vitazone owned marks and other marks and logos on the Platform are protected by trademark and intellectual property rights and laws.

Other trademarks not owned by Vitazone are the property of their respective owners, who may or may not be affiliated with, affiliated with, or sponsored by Vitazone.


Vitazone takes all measures to protect its users' data.

Knowing that the Internet is not a secure method, and the confidentiality of your personal information cannot be 100% guaranteed and it is first and foremost your responsibility to the user.

In some cases, Vitazone provides the shipping company with the buyer's mobile number and e-mail in order to communicate between the two parties to complete the sale.

Vitazone has no control over the actions of any third party, such as other web pages linked to the Vitazone platform, or third parties claiming to represent you or others. You know and agree that Vitazone may use the information that you have provided it with, in order to provide services to you, such as sending you marketing messages, and that the confidentiality contract on this platform controls the collection, processing, use and transfer of your personal identity information.


In accordance with these General Terms and Conditions, Vitazone undertakes to indemnify: all losses, expenses and costs any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any sums incurred by Vitazone to any third party in the settlement of a claim or dispute) arising directly or indirectly from your use of the Vitazone Platform or any breach by you of any provision of these General Terms and Conditions or the terms, policies or guidelines of Vitazone and any liability for VAT or other tax liability that Vitazone may have in connection with any sale, supply or purchase made Through the Vitazone platform, arising due to your failure to pay, withhold, declare or register to pay VAT or any other tax owed in any jurisdiction.

Breach of the General Terms and Conditions:

When registering with Vitazone, you are bound by all terms, conditions, policies and guidelines. If these terms are violated, Vitazone has the right to do the following: Temporarily suspend your access to the Vitazone platform. Permanently prevent you from accessing the platform.

Vitazone will prevent any device, whether it is a computer, mobile phone or tablet that uses your IP from accessing your IP address.

Reach out to any or all of your Internet service providers and request that your access to the Vitazone platform be blocked.

Vitazone will start taking all legal action against you, whether for breach of contract or otherwise.

Contract total:

In accordance with these Terms and Conditions, this Contract constitutes the entire agreement between the User and Vitazone with respect to the use of the Platform and will supersede all prior agreements between the User and Vitazone.

Sequence of terms and conditions:

In the event that these General Terms and Conditions conflict with the Seller Terms and Conditions, Vitazone Terms, Policies and Guidelines, these General Terms and Conditions, Seller Terms and Conditions, and Vitazone Terms, Policies and Guidelines will operate in the order described in this section.

Revision and modification:

Vitazone has the right to revise these General Terms and Conditions, Seller Terms and Conditions, and Vitazone Terms, Policies and Guidelines from time to time.

These revised terms and conditions apply from the date of publication on the Vitazone platform.

Separation possibility:

If it is found that one of these provisions and provisions is not valid in accordance with Egyptian law, the rest of the terms and conditions will remain in effect.


In accordance with these terms and conditions, the amounts due will be paid, and in accordance with all information and instructions on the VitaZone Payment methods page, due diligence and review rights Vitazone is working to conduct checks for all users of the Vitazone platform as part of an anti-money laundering program.

Third-Party Rights A third party is not entitled to benefit from these terms and conditions concluded in the contract between Vitazone and the other party.

The exercise of the rights of the parties arising from a contract entered into under these General Terms and Conditions is not subject to the consent of any third party.

Law and Jurisdiction According to Egyptian law, these terms and conditions shall be governed by and Cairo courts shall have jurisdiction to resolve any dispute related to these terms and conditions.